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Toshiba TEC Australia Service Department

We support our best partners in the world to continuously offer service that customers can trust and be satisfied with throughout the life cycle of products, and to build long-lasting relationship of mutual trust.

We always try to improve the level of customer satisfaction based on customer-oriented value creation together with our best partners in the world.

EXTENDED WARRANTY AND ON-SITE MAINTENANCE PROGRAMS

Help Desk

Our help desk is based on a three-level escalation approach:

At the first level the end-user finds local procedural assistance on the system.

If the first level support is unable to find a solution the call escalates, either to the Field Service Engineer if an intervention on-site is necessary, or to the second level of support, involving a product specialist and possibly the use of remote diagnostics and repair tools.

In the extremely rare case that this intervention still fails, Toshiba TEC Australia has access to a wide range of resoucres, both local and overseas to find a solution to the issue.

Field Service

TOSHIBA TEC Australia puts at your disposal the best coverage with on-site services by Retail and Industry specialists.

Our thorough knowledge of the systems involved and our sharp awareness of their critical importance, we offer our customers the most appropriate answer to their service requests for both TEC and non-TEC products.

On-site repairs and preventive maintenance are performed by expert service engineers. Our Service Level Agreements are adapted to your specific requirements in terms of response time, fix time, days and/or hours of coverage. Special agreements with respect to consumables or spare parts can be foreseen.

National Repair Centre

TOSHIBA TEC Australia has a dedicated workshop, located in Sydney, to repair the products sold by our company, both TEC and non-TEC products, and either under warranty or not. The workshop is also in charge of service parts logistics, including the requirements of the field service.

Dealer Support

TOSHIBA TEC Australia provides access to manuals and support drivers to it's authorised dealers in Australia and South East Asia. The following links are provided for our dealers:

View/Update Account
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Apply for Dealer Access