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QUICK SERVICE / HOSPITALITY

Multi-Site Quick Service Point-of-Sale Solutions

Food and beverage customers with a specific focus on multi-site quick service operations can make huge savings purchasing complete hardware and software solutions direct from Toshiba TEC.

Toshiba TEC provides a comprehensive suite of quick service business management solutions designed for the small quick service operator to large-scale multinational enterprises spanning multiple properties across a geographically diverse spectrum.

We provide a range of softwares which are fully customisable to suit your quick service business needs. Comprised of five integrated modules - Point-of-Sale, Store Manager, Headquarter, Centralised Call Centre and Enterprise Customer Loyalty Management. Our integrated Quick Service POS Solution connects your customers, outlet operations, suppliers and management via a seamless internet-based network. All software modules share the same core kernel, enabling the sharing of an intuitive user interface.

This combines with Toshiba's legendary reliability and high performance POS system means that the restaurant/bar/club owners get just what they want in every aspect. And unlike other companies which are here today and gone tomorrow, the Toshiba range is backed by Toshiba TEC Australia, a company with over 25 years history in Australia and backed by Toshiba TEC Corporation worldwide. Great performance and peace of mind, everything you could want in your POS system.

Quick Service Restaurant (QSR) Business Management Solutions

Transight is a comprehensive suite of QSR Business Management solutions designed for the small QSR operator to large-scale multinational enterprises spanning multiple properties across a geographically diverse spectrum. Transight is fully customizable to suit your QSR business needs. Comprised of five integrated modules – Point-of-Sale, Manager, Headquarter, Centralized Call Centre and Enterprise Customer Loyalty Management – Transight connects customers, outlet operations, suppliers and management via a seamless internet-based network. All software modules share the same core kernel, enabling the sharing of an intuitive user inter face.

All Transight components are enterprise enabled, making them highly convenient, easy to use and very cost-effective.

Key Modules

  • Transight Point-of-Sale
  • Transight Manager
  • Transight Headquarter
  • Transight Centralized Call Centre
  • Transight Enterprise Customer Loyalty Management
  • Transight Kitchen Management System (Optional Module)

All modules can be installed independently or integrated as a comprehensive system.

Transight Point-of-Sale

As a component of Transight, Transight Point-of-Sale is a reliable front-end point-of-sale software solution designed specifically to manage the various aspects of the QSR industry within a seamless integrated network. Dedicated to bringing your customers close to you, Transight is a customizable solution designed to help you realize the full potential of your resources and access to customer knowledge in order to maximize customer lifetime values. The key to delivering on these expectations is implementing a Point-of-Sale solution that is fast, reliable, highly flexible and easily managed.

Transight Point-Of-Sale provides a design that allows flexibility, resiliency and streamlined integration of applications, intended for deployment into diverse environments to deliver the complex, mission-critical functions demanded by the most innovative customers.

Key Highlights

  • Graphical Floor Plan.
  • User Oriented Screen Design.
  • Supports Multi-Languages.
  • Printer Re-Direction. Cash Transaction Control.
  • Thumb Print Recognition. Labour Scheduling Management.
  • Transaction Audits.

Transight Manager

When running a successful hospitality operation, you need to do more than serve great food, offer exemplary service and hope for repeat business – you need a rich, robust back office software solution that will allow you to spend less time on administration and more time servicing customers and coaching employees to elevate customer service levels.

Transight Manager is an automated Hospitality Management solutions specifically designed for the back-office to manage costs, supply chain, inventory and even CRM. Transight Manager can be used with Transight Headquarters to create enterprise wide solutions for any type of QSR business including franchise restaurant operations.

Key Highlights

  • Suitability for any type of QSR Operation.
  • Keep Track of your inventory
  • Projections based on past sales and performances to assist in Smart-Ordering of raw materials.
  • Cash Management
  • Accurate comparisons between budgeted and actual performance to help you manage your profitability.
  • Manage Warehouse Stock and Track movement from Suppliers to the Stores
  • A GST ready system.
  • Keep customers happy and coming back for more by creating and maintaining relationships and communication.

Transight Headquarter

Transight Headquarter is QSR Management Business Solution software designed for the management of franchise restaurants in the fast food and hospitality industries. Created to overcome the challenge of maintaining uniformity and consistency across multiple outlets, Transight Headquarter can help you coordinate changes in inventory, menu items, recipes, processes, promotions and more.

Our software supports the requirements of chain operators to manage and control store-level databases for the Point-of-Sale and back-office applications. It provides the ability for a chain's corporate office to enforce menu and pricing consistency as well as respond quickly and effectively to the needs of the local restaurant market Installed at your corporate office or main operations centre, the software helps you manage your chain outlets by standardising database fields, which are then exported to an ftp site and can be downloaded by relevant store outlets.

Key Highlights

  • Speedy Information.
  • Centralised Data Management.
  • Define, Deploy and Control Stores configurations from HQ.
  • Effortless Administration & Maintenance.
  • Centralised Reporting.
  • Centralised Loyalty Management.

Centralised Call Centre

Designed for Quick Service Restaurants’ Home Delivery operations, Transight Centralised Call Centre is a breakthrough solution utilising an advanced Internet-based application. A fully automated system integrated with fast order taking screens and configurable user controls, CCC is similar to in-store point-of-sales functions to help call centre agents be more efficient and effective when handling customer orders. CCC helps you cut costs and capture new customers by maintaining customer loyalty via high-volume sales through the lowest cost channel. From small local operators to multinational chains, Transight CCC is customisable and can be fully integrated with other Transight software.

Transight CCC ensures ease of operations by automatically displaying customer information based on their phone numbers. Orders are then automatically directed to the respective nearby outlet for delivery. CCC also has the ability to block order taking from identified hoax customers to prevent wastage, and can also capture delivery order complaints from customers. You can also use CCC to exchange memos to facilitate better communication between stores and call centres.

Key Highlights

  • Pre-order/Standing Order —Manage peak-hour congestion by allowing customers to place orders in advance, which will then be sent to the kitchen at a specified time; allowing customers to have their food ready when they arrive at the location.
  • Divert Store—Minimise mistakes and reduce time wastage by automatically diverting orders to the next nearest store when order submission to the initial store fails
  • Order Status— Keep track of orders to ensure orders are attended to via information synchronization between outlets and call centre

Enterprise Customer Loyalty Management

Repeat business is the lifeblood of every restaurant. Successful operators are increasingly turning to electronic restaurant loyalty programs to deliver targeted rewards and incentives that increase store traffic.

Transight Enterprise Customer Loyalty Management is a business solutions software designed to manage Customer Loyalty or Bonus Point Programs involving multiple store outlets and merchants. Installed at your headquarters, Transight CLM helps you obtain daily member transaction data from store outlets, while enabling headquarter management to generate reports for each outlet.

Key Highlights

  • Obtains daily Member Transaction Data from Store Outlets.
  • Enables Headquarters Management to generate their own reports for each outlet.
  • Maintains a Master Membership Database of Customer Information, Bonus Point Transaction and other.
  • Membership-related Transactions.
  • Enables multiple programs/schemes to run concurrently.

Kitchen Management System

The solution is easy to learn and use, from the configuration aspect all the way to training part-time personnel in the restaurant. Many of our customers tell us that their implementations have been the smoothest they have seen, and that training their personnel in the store is extremely efficient – ensuring that immediate benefits can be recognized when installing the system.

As we all know, next to food costs, labour is the biggest cost in the hospitality environment. With the proven QSR solution, restaurant operators can increase labour efficiency in all of their concepts – or multi-concepts.

In a table service environment, many of our customers have seen their average ticket time’s drop by more than 20% – which equates to not only happier customers, but faster table turns and higher revenues.

Quick service restaurants, who have long relied on kitchen solutions, find that the added flexibility of the QSR solution means that they can configure their restaurant in exactly the way that equates to maximum efficiency, based on individual business needs. If the restaurant needs to manage five items – or many more – with the Bin Manager, it can do so at any station in the restaurant. And with the speed of service information, quick serve restaurants can confirm decreases in average order time.

The vast amount of speed of service information available from the KDS enables restaurants to benchmark their performance, and even compare the data to their labour records in order to reward their best performers.

Click below to download Transight Brochure.

Quick Service/Hospitality - Transit Brochure Quick Service/Hospitality - Transit Brochure (3083 KB)

For more information on our Transight POS solution for your business, please click HERE to contact us.

Hospitality Hardware Solution Sets

There are many aspects to be considered in a hospitality installation and the POS hardware required is quite different from a busy bar to an elegant fine dining restaurant. Toshiba TEC's range of POS units encompass every conceiveable variant required, which is one of the main reasons why Toshiba POS is now such a popular choice for bar and restautant alike. When this is combined with Toshiba's legendary reliability, a Toshiba POS system becomes a very sound investment, checking all the boxes for the hospitality hardware requirements.

Toshiba TEC have panel PCs which can be mounted above the counter, all in one units on the counter, or modular configurations.

Panel PCs

A Panel PC means all the CPU, interface ports and housing is in the screen unit, which is mounted with a mounting pole above the counter. It is particularly useful for busy bars where the serving area can encounter some spillage, or counter space is at a premium. It is also the choice when the terminal needs to be mounted on a wall.

Toshiba TEC sell and support the Protech range of panel PCs. Protech is an OEM partner company of Toshiba, and a long history between the two companies has ensured that the Protech quality is of a very high standard. The main Panel PC model we sell is the PS-6508PPC, which features a 15" ELO touch screen, a cash drawer port, and a number of RS232 and USB interface ports, and Vesa 100mm x 100mm mounting capability. While there are a range of CPU choices, the main model we sell is the Celeron M 1.5 GHz coupled with 1GB RAM. The Celeron M is a mobile CPU which means it is designed to run in the small enclosed environment of the Panel PC casing. It gives great performance for all POS applications. We also have 17" and 19" Panel PCs available on request.

All in One Units

An All in One description refers to a POS unit which has the CPU, interface ports, screen and housing all in the one unit, but differs from the Panel PC in that it is free standing on the counter. The WillPOS A10 and WillPOS A20 are Toshiba TEC's models in this category, with the WillPOS A20 being a higher spec version of the WillPOS A10. We also have a desk stand for the Panel PC PS-6508 for this purpose.

The hospitality environment differs from retail in that the product files are much smaller, with a restaurant or bar typically having less than 1000 items on file. So the normal operations of this application of bar sales, table tracking and kitchen printing are not very resource hungry. This means that the WillPOS A10 will comfortably handle the majority of applications and hence is the most popular choice due to its lower price. The WillPOS A20 can also have a second customer facing screen added for those POS applications which can run advertising campaigns and promos at the POS. Again both units feature mobile CPU technology, with the CPU choice being high performance and low power consumption options.

Modular Configurations

Modular configurations are not so common in the hospitality environment, with the exception of perhaps the bottleshop. In the bar there is typically no space to locate a POS engine under the counter, and similarly for restaurants a more convenient choice has been the All in One or the Panel PC. However if your location requires a modular POS engine to suit the layout, then we have a range of POS engines and specifications to fit.

Final Note:

There are many brands and models of touch screen terminals in the Australian market today. Being so close to Asia, many companies are importing models from no name factories and then promising end users here all kinds of things like free extended warranties. At first the customer  thinks they are getting a great deal because the terminal might be a bit cheaper, then six months later the company is gone, and with it are spare parts, warranties, etc. Before you decide on any brand of touch POS terminal, find out who is the company actually manufacturing the terminal, and if they dont put their brand on it, ask why not? I am sure you will want to know if something goes wrong with your terminal, who will ultimately fix the problem.